Skip to main content

Claim information

We're here to ensure your claim is handled with ease and care

I've experienced a loss! How do I submit a claim?

What steps should I take after submitting my claim?

  • Contact police about burglaries, thefts, and accidents that involve injuries or damage to property.
  • Protect yourself from further damage by making temporary repairs as necessary. Keep your receipts.

What additional information may need to be supplied?

After your claim is submitted, the following documents may be needed to support your insurance claim. Your claim adjuster can guide you through the process.

Severe weather event guidance

Has your property been impacted by a severe weather event? Here's what you can do to prepare for your claim:

  • Photograph any damage you can see and take notes about the details (date, time, location, etc.) to share with your claims adjuster.
  • For damages due to water, make note of where the water is coming from (sewer back up, drain, plumbing, window, door, roof, etc.). Take pictures if it’s safe to do so.
  • Keep any damaged items and set them aside to show your claims adjuster. Photograph and make a list of any contents that have been damaged, especially for items that may have been bagged up and put outside.

Claim Service Guarantee

Auto claim

We can recommend a repair shop in your area to help complete your auto claim repairs with care and quality you can trust.

You maintain the right to choose your own repair shop in the event of a loss.

When you choose a repair shop we’ve recommended, your claim repairs are guaranteed for as long as you own the vehicle and it remains continuously insured with us.

Property claim

We can recommend a contractor in your area to help complete your property claim repairs with care and quality you can trust.

You maintain the right to choose your own contractor in the event of a loss.

We stand behind the quality of work completed, including:

  • Workmanship
  • Materials supplied by the contractor
  • Installation of appliances (excluding manufacturer’s warranty)

When you choose a contractor we’ve recommended, this guarantee applies for five years from the date your repairs are completed, as long as you remain continuously insured with us.

Additional work, enhancements or upgrades beyond the approved claim repairs are not covered by our Claim Service Guarantee.

How do I get paid out for my claim?

For information about options for having your claim paid out visit our FAQ to see answers to questions about claim payments.

Canada claim guides (Outside of Quebec)

Quebec claim guides