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Concerns and Complaints

At Wawanesa, it is important for us to know about problems you experience. We are committed to addressing your concerns and complaints in a timely, efficient, and professional manner.

Filing a Complaint

In order for us to resolve your concerns and complaints, we recommend that you follow our escalation process outlined below. For faster service, please have the following information before you start:

  • Your policy number and / or claim number
  • The name(s) of any employees you have spoken to
  • The details of your concern

Contact Your Insurance Broker, Claims Adjuster, or Service Representative

If you have a concern, we recommend that you start at the source. Speaking to your Insurance Broker, Claims Adjuster, or a representative from the department involved is likely the fastest way to resolve any issues.

This information can also be found in our Customer Care brochure.