Payment and billing information

If you have questions about your policy or need to change your payment method, please contact your Wawanesa Insurance broker. If you have a home or personal auto insurance policy, you can quickly find your broker’s contact information when you enrol in Member Centre.

If you’re facing challenges with upcoming payments, please contact your broker who is ready to assist you.

You can find your policy number on your insurance policy and bill. Learn where to find these on your documents.

For your home or personal auto insurance policy, the easiest way to see and make upcoming payments is through Member Centre. You can sign up for Member Centre, or if you already have an account, log in here. From your Member Centre account, click “View details” and you’ll find the amount and date of your next payment under the Billing & payment information section of the page. You can also sign up to receive email or text reminders, so you never miss a payment.

For your commercial auto, business, farm or umbrella insurance policy, our online payment system allows you to view your next payment and due date.

You will also have received copies of your insurance documents by mail or email. If you haven’t received copies of your documents, or if you’ve misplaced them, please contact your Wawanesa insurance broker.

For your home or personal auto insurance policy, Member Centre makes it easy and convenient to view your current balance. You can sign up for Member Centre, or if you already have an account, log in here. From your Member Centre account, click “View details” and you’ll find your current balance under the Billing & payment information section of the page. You can also sign up to receive email or text reminders, so you never miss a payment.

For your commercial auto, business, farm or umbrella insurance policy, you can view your current balance by searching for your policy on our online payment system, or in your most recent insurance documents.

Your payment will be visible in the system within 5 business days. If you don’t see your payment within this timeframe, please contact our billing inquiry team at 1-833-663-9292.

We’re very careful about how we handle your personal information; your privacy is very important to us. Every Wawanesa employee is responsible for respecting and protecting your information. Please see our Privacy Pledge for more details.

We've partnered with Chase Merchant Services, a service that specializes in secure online payments. We don’t collect or retain any of the credit card information you enter online and through Member Centre.

Much like your personal information, we take the protection of your credit card information very seriously. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access.

You can reach us Monday to Friday from 8 a.m. to 5 p.m. CST by phone at 1-844-626-9292 or email us at Support.MemberCentre@wawanesa.com.

If you are unable to access your information through our website, please contact your Wawanesa Insurance broker for assistance.

Yes. However, you must make a separate online credit card payment for each Wawanesa policy. We’re unable to combine multiple policy payments online.

Yes. Once the online credit card payment is approved, a payment confirmation will be displayed. You’ll have the option to send this to yourself via email.

Please contact your Insurance Broker to make changes to your payment plan.

Payment plans may be subject to eligibility.

No, we’re unable to accept payments on behalf of Wawanesa Life at this time.

If we owe you a refund, you’ll receive it in one of the following ways, depending on how you make your payments:

• Credit card: We'll process the refund to the original credit card used for your most recent payment. Some exceptions apply.
• Monthly automatic payments: If you are paying through the Monthly Automatic Chequing plan (MAC), we’ll deposit the refund into your bank account on file. However, if you’ve made a recent credit card payment, we’ll process the refund to your credit card.
• Cheque and electronic banking payments: We’ll mail you a cheque within 20 business days.

If you have any additional questions about your refund, please contact your Wawanesa Insurance Broker.

You can have claims payments deposited directly to your bank account via direct deposit or Electronic Funds Transfer (EFT). We can also provide you with a cheque.

When you register for EFT, your claim payments will be deposited directly to your bank account. Prior to payment, you’ll receive a payment advice email via claimpayment@wawanesa.com. This email will not contain any of your personal information and will be securely delivered.

Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Once the amount is determined, your payments will be deposited into your bank account within 2-3 business days.

Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Keeping your financial information safe and secure is our highest priority. We’ve implemented high standard security technology to protect your financial data.