Payment and Billing Information

General Payment Information


Q. Who do I contact if I have questions about my payments?
A. If you have questions about your account or need to change your payment method, please contact your Wawanesa Insurance broker.

Q. Where can I find my policy or invoice number?
A. You can find your policy or invoice number on your insurance policy and bill. Learn where to find these on your documents.

Q. How do I find the amount owing and due date of my next payment?
A. Your next payment amount and due date can be viewed online by logging in to your account. You will also receive copies of your insurance documents by mail. If you haven’t received or have misplaced paper copies of your document, please contact your Wawanesa Insurance broker directly.

Q. How do I check my current account balance?
A. View your current account balance online by logging in to your account. It can also be found on your most recent insurance documents.

Q. When will my online banking or credit card payment appear on my Wawanesa account?
A. Your payment will appear on your account within 5 business days. If you don’t receive your payment within this timeframe, please contact your Wawanesa Insurance broker.

Q. How do I know that my personal information is protected?
A. We’re very careful about how we handle your personal information; your privacy is very important to us. Every Wawanesa employee is responsible for respecting and protecting your information. Please see our Privacy Pledge for more details.

Q. What happens to credit card information that is provided online?
A. We've partnered with Chase Merchant Services, a service that specializes in secure online payments. We don’t collect or retain any of the credit card information you enter online.

Q. How do I know that my credit card information is secure?
A. Much like your personal information, we take the protection of your credit card information very seriously. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access.

Online Payments


Q. What should I do if I'm unable to access my account through the Make a Payment page?
A. If you are unable to access your information through our website, please contact your Wawanesa Insurance broker for assistance.

Q. Can I pay more than one Wawanesa policy online by credit card?
A. Yes. However, you must make a separate online credit card payment for each Wawanesa policy. We’re unable to combine multiple policy payments online.

Q. Will I receive a payment receipt or confirmation after I make an online credit card payment?
A. Yes. Once the online credit card payment is approved, a payment confirmation will be displayed. You’ll have the option to send this to yourself via email.

Q. Can I change my payment plan online?
A. Please contact your Insurance Broker to make changes to your payment plan.

Payment plans may be subject to eligibility.

Q. Can I pay my life insurance premium online by credit card?
A. No, we’re unable to accept payments on behalf of Wawanesa Life at this time.

Refunds


Q. How will I receive a refund on my policy?
A. If a refund is due, a cheque will be mailed to you within 20 business days. If you have not received an expected refund within that time period, please contact your Wawanesa Insurance broker.

Q. If my invoice shows a credit balance, can this be refunded to my credit card?
A. No. If a refund is due, a cheque will be mailed to you within 20 business days. If you haven’t received your refund within this timeframe, please contact your Wawanesa Insurance broker.

Claim Payments


Q. How will my claim be paid out?
A. You can have claims payments deposited directly to your bank account via direct deposit or Electronic Funds Transfer (EFT). We can also provide you with a cheque.

Q. How does Electronic Funds Transfer (EFT) work?
A. When you register for EFT, your claim payments will be deposited directly to your bank account. Prior to payment, you’ll receive a payment advice email via claimpayment@wawanesa.com. This email will not contain any of your personal information and will be securely delivered.

Q. How do I set up direct deposit or Electronic Funds Transfer (EFT) to receive my claim payments?
A. Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Q. How long will it take to receive my claim payment?
A. Once the amount is determined, your payments will be deposited into your bank account within 2-3 business days.

Q. What if I didn’t receive my claim payment when expected?
A. Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Q. How can I change/update my bank account information to receive my claim payment?
A. Please contact our Claims Service team at 1-844-WAWANESA (929-2637). You’ll need your policy and/or claim number available for reference, as well as your bank account information.

Q. How will you keep my banking information safe?
A. Keeping your financial information safe and secure is our highest priority. We’ve implemented high standard security technology to protect your financial data.

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