Customer Satisfaction

Wawanesa Insurance is committed to providing superior products and service for our customers.

The following steps will ensure you receive a timely, fair and professional response to any concerns. For matters involving privacy, please visit our Privacy Concerns page.

Step 1: Contact Your Independent Broker or Claims Adjuster

Most issues can be resolved by contacting your Insurance Broker. Your broker can provide information and assist in addressing your concern.

If your concern involves a claim, contacting your Claims Adjuster directly will resolve most issues.

Step 2: Contact a Supervisor

If a resolution is not reached with the assistance of your Broker or Claims Adjuster, ask to be directed to the appropriate Supervisor at the Regional Branch or Service Office.

Step 3: Contact a Department Manager

If a resolution is not reached with the appropriate Supervisor, ask to be directed to the appropriate Department Manager.

Step 4: Contact Wawanesa's Regional Ombudsperson

If we still have not reached a resolution, please contact Wawanesa's Regional Ombudsperson by email:

British Columbia Region:
Southern Alberta Region:
Northern Alberta Region:
Prairie Region:
Winnipeg Region:
Ontario Region:
Quebec Region:
Atlantic Region:

Step 5: External Agencies

If your concern has not been resolved, the next step is to seek assistance from an external agency:

General Insurance OmbudService (GIO)
Financial Consumer Agency of Canada (FCAC)
Autorité des marchés financiers (AMF)

The Broker Advantage

Speak to an Insurance Broker for expert advice on your insurance needs. They are unbiased, experienced professionals who ensure your interests come first.

Find a Broker

Related Links
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