Principle Ten: Challenging Compliance ~ Full Text


A Customer shall be able to challenge Wawanesa's compliance with the Privacy Principles.

10.1 The Designated Individual is accountable for Wawanesa's compliance with the Privacy Principles.

10.2 Wawanesa has implemented and will maintain procedures for receiving and responding to complaints or inquiries about its policies and practices relating to the handling of personal information. The complaint process is available at Wawanesa's website and at its place of business.

10.3 Wawanesa will inform Customers who make inquiries or lodge complaints of the existence of relevant complaint mechanisms. A range of these mechanisms may exist. For example, some regulatory bodies accept complaints about the personal information handling practices of the companies they regulate.

10.4 Wawanesa will investigate all complaints. If a complaint is found to be justified through either the internal or external complaint review process, Wawanesa will take appropriate measures, including amending its policies and practices, if necessary.

10.5 Customers who are dissatisfied with the manner in which their complaints have been handled may contact the appropriate public official designated in relevant provincial legislation, or if none, the Privacy Commissioner of Canada.