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Customer Review Council

Looking after one another is at the heart of what we do, which is why we created the Wawanesa Customer Review Council. The Council is made up of volunteer Wawanesa customers who review and resolve customer concerns. The members of the Council are not insurance or industry experts, they are real customers like you, who give a voice in a fair, open, and unbiased way.  

Community is the essence of who we are, and your voices deepen our understanding of all our customers’ needs in a way that only you can. 

What the Council does 

The Customer Review Council meets quarterly to review concerns submitted by fellow customers. They discuss these concerns with the goal of coming to a resolution, as well as providing suggestions for how to handle similar cases in the future. If the Council decides that something needs to change, Wawanesa will follow their recommendations. The Council can resolve issues up to $30,000.  

What the Council does not do 

The Customer Review Council is not able to handle: 

  • Personal injury 
  • Policy issuance, non-renewal or cancellation 
  • Insurance premium amounts or rating policies 
  • Where customers are represented, or issues that are before the courts 
  • Employee conduct 
  • Third party conduct (e.g. brokers or vendors) 

    How it works 

    If you have a concern, first please follow the steps outlined on our Concerns and Complaints webpage. If appropriate, you can then submit your concern to the Customer Review Council for consideration.  

    All submissions must be done in writing by completing a Customer Review Council submission form. You can expect a decision within two to four weeks following the Council meeting, which is held on a quarterly basis. Submissions will be accepted beginning fall 2022. 

    Join the Council

    As a member of the Customer Review Council, you will: 

    • Participate in quarterly meetings (approximately one hour in length). 
    • Work with other Council members to provide decisions on concerns submitted by customers. 
    • Correspond with Wawanesa directly throughout the process.  
    • Lend your voice to a unique opportunity in a meaningful way.  

    Applications to sit on the Council are currently closed. Please visit this page for future opportunities.

    If you have any questions, contact us at