Wawanesa Insurance is committed to providing superior products and service for our customers.
The following steps will ensure you receive a timely, fair and professional response to any concerns. For matters involving privacy, please visit our Privacy Concerns page.
Step 1: Contact Your Independent Broker or Claims Adjuster
Most issues can be resolved by contacting your Insurance Broker. Your broker can provide information and assist in addressing your concern.
If your concern involves a claim, contacting your Claims Adjuster directly will resolve most issues.
Step 2: Contact a Supervisor
If a resolution is not reached with the assistance of your Broker or Claims Adjuster, ask to be directed to the appropriate Supervisor at the Regional Branch or Service Office.
Step 3: Contact a Department Manager
If a resolution is not reached with the appropriate Supervisor, ask to be directed to the appropriate Department Manager.
Step 4: Contact Wawanesa's Regional Ombudsperson
If we still have not reached a resolution, please contact Wawanesa's Regional Ombudsperson by email:
|British Columbia Region:||firstname.lastname@example.org|
|Southern Alberta Region:||email@example.com|
|Northern Alberta Region:||firstname.lastname@example.org|
Step 5: External Agencies
If your concern has not been resolved, the next step is to seek assistance from an external agency: