Terms and conditions

The Member Centre platform referred to in these terms and conditions will allow you to manage your personal and policy information as it relates to your Wawanesa insurance policy. Access to the Member Centre platform is granted to all Named Insureds on the policy. To access the platform each Named Insured will need to follow the enrollment process and agree to the Terms and Conditions.

Through this platform Wawanesa may:

• Communicate directly with you through email, SMS or the portal directly with respect to all policies in which you may hold with Wawanesa
• Send policy and claims related information and communication through the platform
• Collect, use and share, with limited parties, personal information such as your name, address, email address, IP address, usage data as well as other data analytics regarding your use of the platform to improve the platform services and customer service experience

A valid email address, as well as other contact information, linked to your insurance policy(ies) must be provided to access the account and receive communications. Updates to email addresses and contact information can be made through the platform directly or by contacting Member Centre Support at 1-844-626-9292 or email to Support.MemberCentre@wawanesa.com

Opting in to receive communication via SMS text messages may result in charges depending on your plan and provider. Please note Wawanesa is not responsible for charges as a result of SMS text messages received. You may opt out at any time by replying “STOP” to electronic communications.

When updates are made to these Terms & Conditions, you will be provided with reasonable notice of such changes within the platform or via email to the email address on file.

Personal information stored within the platform will be secured with appropriate safeguards by Wawanesa. Sharing of account information and passwords is not recommended to ensure security of your personal information. Access to the Member Centre platform is for Named Insureds only. Once a Named Insured is no longer associated with a policy(ies) access to the information and/or platform is removed.

Consent:

You acknowledge that you have read, understood and agree to the terms and conditions of the platform. You have the right to withdraw your consent at any time. To withdraw your consent for use of the Member Centre platform, please contact Member Centre Support at 1-844-626-9292 or email to Support.MemberCentre@wawanesa.com.

Alternatively, you can mail in your withdrawal request to the following address:

If you do not agree to these Terms and Conditions, access to the Member Centre platform will not be provided.

If you would like to know more about Wawanesa’s personal information handling or would like to contact us, you can visit us at: Personal information protection policy - Wawanesa Canada or contact the Privacy Office at: Privacy@wawanesa.com