Wildfire in Northern Alberta

To all Wawanesa policyholders affected by the wildfire in Northern Alberta:

Fort McMurray Claim Centre

NOTE: Our temporary Fort McMurray Claim Centre permanently closed on April 26th, 2017.

Staff are available in Edmonton (1-800-625-7891) and Calgary (1-800-372-9212), Monday to Friday, 8:15 AM - 4:30 PM.

Policyholders can email wildfire@wawanesa.com for questions about claims or general inquiries.

Policyholder notices

Mass Evacuation/Prohibited Access Update
June 1, 2016: We will be extending the maximum time of coverage for Additional Living Expenses arising from “Prohibited Access” from the two week time frame outlined in the policy to June 15th, 2016.

Declaration of Emergency Endorsement (lifted as of June 30, 2016)
May 12, 2016: Implemented to provide policyholders affected by the Fort McMurrary wildfire with an extended period of time in which to make their premium payments.

Claim Forms

Tools for submitting your claim

Fort McMurray Wildfire Claim Submission Guide
Wildfire Damage and Mass Evacuation Claim Guide (Updated)
Create an online claim report for your home
Learn about the Wawanesa claim process

Connect and receive updates


As the situation develops, we will continue to provide updates on the location of our claims staff. We will also continue to post relevant content on Facebook and Twitter.

Representatives from several of our offices will be assisting with the intake of new claims and our claims representatives will establish contact to initiate the handling of your claim as soon as possible.

The Broker Advantage

Speak to an Insurance Broker for expert advice on your insurance needs. They are unbiased, experienced professionals who ensure your interests come first.

Find a Broker

Share this article