Skip to main content

Member Centre

Member FAQs

Using Member Centre

Wawanesa's online services make it easy for members to securely access their auto and home insurance documents, manage billing and payments or submit a claim.

Currently, Member Centre provides home and personal auto policy information. Life, commercial, farm and umbrella insurance policies are not yet available for self-service online.  Policies that expired or were cancelled more than two years ago are also not available.  Please contact your insurance broker for assistance with these policy types.

Managing your Multi-Factor Authentication (MFA) settings

Enabling Multi-Factor Authentication (MFA) is a simple and highly effective way to enhance the security of your account and personal information. By keeping MFA active, you benefit from an important extra layer of protection that helps ensure only you can access your account.

You can conveniently set your preferred MFA method at any time.

To update your MFA settings:

  • Navigate to the Menu
  • Select Notifications
  • Click Edit
  • In the MFA field, select your preferred authentication method.

Your changes will be saved instantly, and your new choice will provide you with a seamless and secure login experience every time.

Managing your contact information

Updating your phone number in Member Centre

Updating your phone number in Member Centre is easy and convenient. Simply follow these steps:

  • Go to the Menu
  • Select Contacts
  • Click Edit
  • Enter your updated phone number(s). Your changes will be saved automatically.

Updating your email in Member Centre

If you’d like to update your email, please contact us. Since your email is also your Member Centre user ID, changing it is not available within your profile settings.

Updating other contact information

If you wish to update any other contact information, please contact your broker, who will be happy to assist you.

Managing  your notification preferences

Enjoy greater control over your experience.

  • Go to the Menu
  • Select Notifications
  • Click Edit
  • Pick the notification method that suits you best (text or email)

Your preferences will be updated instantly.

Stay connected your way!

Uploading documents to support your claim

Once you’ve opened a claim in Member Centre, you can upload a variety of supporting files like photos, videos, a police report, etc. You can upload up to 15 files at a time. The following file types are supported:

  • Word documents: .doc, .docx PDF files: .pdf, .ps
  • Images: .jpg, .jpeg, .png, .gif, .bmp, .tiff, .tif, .heic, .mdi
  • Audio: .mp3, .mpeg, .wav, .wma, .m4a
  • Video: .mp4, .avi, .mov, .mpg, .mpeg
  • Compressed files: .zip
  • Spreadsheets: .xls, .xlsx, .xlsm, .csv
  • Email files: .eml, .msg, .oft Rich text: .rtf, .rtx Text files: .txt, .gsp, .gs
  • Presentations: .ppt, .pps, .pptx

If the file type is supported, but it didn’t upload, contact your adjuster for help once they’ve been assigned to your claim.

If the file type you have isn’t listed above, please convert it to one of the accepted formats before uploading. For example, convert document files to PDF or Word, or convert images to JPEG.