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Billing and Payment FAQs

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Billing and Payments

How much do I owe for my policy?
To see your current and future billing statements, log in to your online account or call Customer Service at 800-640-2920 .
When was my last payment received?
To see your payment history, log in to your online account or call Customer Service at 800-640-2920. Please allow 3 business days for receipt and processing of mailed payments.
How can I make a payment?

For your convenience, payments can be made online using your bank account and routing number or a debit/credit card. Please note there is a non-refundable convenience fee of $4.99 for debit/credit card payments. Accepted credit cards are Visa, Mastercard, or Discover.

Check or money orders made payable to Wawanesa Insurance can be mailed to:

Wawanesa Insurance
PO BOX 85048
San Diego, CA 92186-5048

Payments can also be made over the phone by contacting Customer Service at 800-640-2920 during business hours.

Please Note: For new auto policies, we require payment of the 6-month premium in full using a checking or savings account and are not accepting payment by credit or debit card..

What are the fees on my statement?
Fee Type Applicable To Description
Fee Type Installment Fee Applicable To 2 Pay / 3 Pay Description $5.00 per installment excluding the down payment
Fee Type Installment Fee Applicable To Monthly Automated Recurring Description $1.00 per installment
Fee Type State Mandated Fee Applicable To California Automobile policies Description Anti-fraud fee of $0.88 per vehicle
Fee Type Payment Reversal Fee Applicable To All policies. All payment plans Description $25.00 fee charged for payments returned for Insufficient Funds
Fee Type Cancellation Fee Applicable To All policies. All payment plans Description $50.00 fee charged for new policies cancelled within 60 days of issuance
What is the status of my refund?
Please allow up to 5 business days to receive your refund check in the mail. For questions regarding the status of your refund, please contact Customer Service at 800-640-2920.
How do I update my bank account information?
To update the bank account used for your Monthly Automated Recurring payments, please contact Customer Service at 800-640-2920.
Where can I find my policy or account number?
Your policy and account number are displayed at the top of your billing documents and declaration of insurance.
My policy has been cancelled due to non-payment. What can I do?
You are still able to make a payment online for your cancelled policy, but we encourage you to call us to make sure you are covered as soon as possible. For help with a cancelled policy, call Customer Service at 800-640-2920.
My mortgage company makes payments for my property policy, did they receive a bill?
If you received a Property Policy Mortgagee Notice (Insured Copy), an invoice has been sent to the mortgage company listed on that document. For your convenience, you can review your billing documents by logging into the Account Management Portal. If you need to make changes to your mortgage company, please call Customer Service at 800-640-2920.
Can I use a debit card for the Monthly Automated Recurring payment plan?
Debit or credit cards are currently not accepted for the Monthly Automated Recurring payment plan.
Why was my payment plan changed?
Your payment plan will be changed from the Monthly Automated Recurring option to the Two or Three payment plan for any one of the following reasons:
  • Two payments are returned by your bank for any reason within the same 6-month term
  • Three payments are returned by your bank for any reason within the same 12-month term
  • One payment has been returned by your bank as unauthorized during the policy term

Online Payments

Can I cancel a payment once it has been submitted?

Payments from a checking or savings account can only be cancelled if they are scheduled for a future withdrawal date and the cancellation is requested by the day prior to this scheduled withdrawal.

Credit card payments can only be voided on the same day they are submitted. Qualifying payments can be cancelled by calling Customer Service at 800-640-2920.

Can I make payments for multiple policies online?
All your policies can be linked through your online account where you can view your billing information and make a payment for each policy. At this time, you may only schedule one payment at a time per policy.
How long will it take for you to get my payment?
Payments made through your online account or over the phone will be immediately visible on your policy. If you mailed in a payment using a third-party service, please allow up to 5 business days for the payment to be reflected on your policy.
What is the cutoff date and time to make a payment?
If you are renewing a policy, payment must be received before 12:01am on the policy effective date. For policies pending cancellation, payment must be received before 12:01am on the pending cancellation date to avoid a lapse in coverage.
Is my personal information safe if I make a payment online?
Yes. Wawanesa Insurance uses several methods to make sure your information is safe. We use a Secure Sockets Layer (SSL), encryption, and automatically sign you out if you are inactive for longer than 30 minutes.

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