Welcome to the Wawanesa Claims Central platform.

Register Here

Get claim status updates via text.

Sign in to Claims Central to opt-in to these messages under Account.

Sign In

We’re committed to resolving your claim while making the process easy for you.

Easy File Sharing

Upload files and photos to help us resolve your claim

Real-Time Notifications

Get instant alerts as your claim progresses

Access to Adjuster

Communicate directly with your Claims Representative

Frequently Asked Questions

Your guide to managing your Wawanesa Insurance claim

What are the benefits of using Claims Central?

Claims Central is your window into the claims process. You can track progress for your claim in real time, receive documents from us, and get quick answers without having to reach out to your adjuster. You can also upload documents and photos needed to adjust your claim.

By registering and creating an account in Claims Central, your personal information is always protected. View our privacy policy.

How do I register for Claims Central?
  1. Click the Sign in to view button in our emails to you, or visit www.wawanesa.com/claimscentral.
  2. Click the Register Here button on the Welcome to the Wawanesa Claims Central platform web page.
  3. Create your account.
  4. Please read and accept the Terms and Conditions.
  5. Click the Register Now button.
    You will receive a registration confirmation email from us, requesting that you confirm your email address by clicking the provided link.
    The link will expire in 24 hours. After 24 hours, you may return to the original “Claim Opened” email and click the Register Here button to restart the registration process.
  6. Once you confirm your email address, create a password.
    The password must be created within five minutes of clicking the registration link, otherwise you must restart the registration process.
  7. Click the Submit button. The Sign In page will be displayed. You are now registered.
How do I sign in to Claims Central?
  1. Click the Sign In button on the Claims Central home page.
  2. Enter the email address and password you used to register.
    If you forget your password, click Forgot Password on the Sign In page. If you are unsuccessful in logging in five times, you will be locked out of your account for 15 minutes. At that point, you can try again.
  3. Click Sign In.
How do I opt in to receive text messages (SMS) about my claim?
  1. At the bottom of the Account screen, select Yes from the drop-down option.
  2. Ensure your cell phone number is entered in the Mobile Phone field.
  3. To save your preferences, click the Save button.
Where can I change my password?

On the Account screen, click the Change Password button in the upper right corner.

Where can I find contact information for my adjuster?

On the Home screen, click their name under the Assigned to field.

How do I view information about my claim?

From the Home screen, click the View button to the right of your claim.

You will see five new screen options for the claim you are viewing. Click on any of the tabs for further information:

Where can I view my claim’s progress?
  1. From the Home screen, click the View button to the right of your claim.
  2. Select the Track tab for a high-level view of progress and click the Timeline tab for up-to-the-minute information.
    Filter the information presented on the Timeline screen by clicking in the box to the left of the Expand/Contract All option.
    Click on the blue box to the right of the word Email to view the email.
How do I upload a file?

To upload files (photos, videos, or documents) for your claim:

  1. From the Home screen, click the View button to the right of your claim.
  2. Select the Files tab.
  3. Click the + New button.
  4. Click the Browse Files button to select the file from your computer/device or drag and drop your file to attach it to the claim. Repeat steps 3 and 4 to continue uploading files.
    Click the ‘x’ in the top left corner of the Browse Files box to cancel your request to add a new file.
    An individual file must not exceed 150 MB.
  5. Optional: Change the file name and/or add a File tag to specify the type of information you are uploading. You can also delete the file before completing the upload process by clicking the trashcan to the left of the file.
  6. Click the Upload button and click Yes, upload on the Confirmation Required pop-up.

    Once uploaded, your adjuster will be able to view the file(s).
How will I know when my adjuster uploads a document for my review?

You will receive a text notification and/or an email called New Files Shared. To access the document:

  1. From the Home screen, click the View button to the right of your claim.
    Note: A red bell icon indicates that your adjuster uploaded a new file.
  2. Select the Files tab.
    Note: A flashing yellow bell icon will appear beside Files.
  3. Click on the document name.
    Note: A red bell icon appears beside the new document.
  4. The file will be displayed. Arrows will display to the right or left of the file allowing you to view all documents without leaving this screen. Select Go to all files to return to the Files tab.
How do I know when a payment is made on my claim and where can I find information about it?

You will receive a text message and/or an email when a payment is issued.

  1. From the Home screen, click the View button to the right of your claim.
  2. Click Payments.
  3. Click the View button to open a Payment Details tab and an Attachments tab. The Attachments tab displays any attachments the adjuster may have included with the payment.

We welcome your feedback. Once you sign in, please click the Feedback button to provide any comments about the Wawanesa Claims Central platform.

We’re here to help.
Contact us anytime at: 1-844-929-2637.