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Coronavirus (COVID-19) Update


Our hearts go out to all those affected by this crisis, and we are grateful to those who are caring for others and on the front lines of fighting this. The health and safety of our employees, customers, and our communities are our priority.

Credit for Auto Customers

We’re all working together to slow the spread of COVID-19 with many of us staying home more, driving less, and as a result experiencing fewer accidents. To support our auto insurance customers during this unprecedented time, we are providing an automatic credit. Customers do not need to take any action to receive this benefit, it is automatic.

How It Works

  • Our auto customers will receive a credit of 10% of their premium from 6/1/2020 – 6/30/2020.
  • The credit will be applied to the next payment due or the next renewal payment.
  • The credit will be applied automatically, no action is necessary.

Extended Coverage for Delivery Services

If you do not have other available coverage, we are extending our personal auto coverage if you are using your personal vehicle to deliver food, medicine, or medical supplies for commercial purposes on behalf of essential businesses. This expanded coverage does not apply to deliveries through a transportation network company, or on-demand, app-based delivery service. This expanded coverage will remain in place for the Governor’s shelter-in-place order and 30 days beyond it. This benefit is automatic and customers do not need to take any action.

Customer Support

For assistance, including updates to your policy, payments, and vehicles, please call us at 877-929-2637.

Our employees are working remotely and we are maintaining our pre-pandemic service levels for our customers. We are monitoring this closely, and we encourage our customers to access their online account for many of their policy needs as they could experience longer call wait times.

For customers in the San Diego area, our walk-up service window at 9050 Friars Road is currently closed. Rest assured, you can still call us at 877-929-2637 for any services conducted in-person or access your policy at wawanesa.com.

Additional Claims Support

  • We are extending coverage for rental cars when vehicle repairs take longer than usual to ensure there’s no interruption in vehicle use for our customers.
  • We are extending coverage for additional living expenses for our property insurance customers whose homes repairs may take longer than usual.

Online Account Capabilities at wawanesa.com

You can access your online account for many policy needs, including the following.

  • Insurance ID & roadside assistance cards
  • Make payments
  • Make payment plan changes
  • View policy information
  • View billing or payment information
  • View policy renewals
  • Renew your insurance

Customer Service

For Customer and Claim Service or to get a quote or policy, please call
877-WAWANESA (877-929-2637)
Monday to Friday 7:30am - 7:30pm
Saturday 8:00am - 4:30pm

24/7 Claim Reporting

To report a claim, call us any time of the day or night at
888-WAWA-CLAIM (888-929-2252)

You can also report your claim online.

California residents: Report Auto Claim
Oregon residents: Report Auto Claim

Your adjuster may offer that you get your estimate by sending photos of the damage using your mobile device. It saves time and can speed up the claim process, allowing you to get an estimate and settlement within a day or two.

California residents: Report Residential Claim
Oregon residents: Report Residential Claim

 


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Find out what Wawanesa can do for you.

Start a Renters Quote

Or call to speak with a Wawanesa Quote Specialist: 1-877-WAWANESA

1-877-929-2637