1-888-933-WAWA (9292)

Customer Care

At Wawanesa, we pride ourselves on providing an exceptional experience for our customers. So if you are not satisfied for any reason, we want to hear about it.

Please contact us by following the steps below. We recommend that you have the following information before you reach out:

  • Your policy # and / or claim # (if applicable)
  • The name(s) of any employees you have spoken to
  • The details of your concern

We are committed to addressing and resolving your concerns in a timely, fair and professional manner.

If you have a concern, we recommend that you start at the source. Speaking to your Insurance Broker, Claims Adjuster, or a representative from the department involved is likely the fastest way to resolve any issues.

If your concern is not resolved after completing Step 1, you should ask to speak to the appropriate Supervisor. Our Supervisors are committed to responding to you within 24 hours.

If your concern is not resolved after speaking with a Supervisor, ask for your concern to be elevated to the appropriate Manager. Our Managers are committed to responding to you within 24 hours.

If you have received a final position letter from a Manager and are still not satisfied with the proposed resolution, you can contact our Office of the Ombudsman for an independent review. The Ombudsman’s role is to review customer concerns carefully and objectively, with the goal of finding a suitable resolution.

Please note that the Office of the Ombudsman will not review a concern that has not gone through Steps 1-3 first. All correspondence must be in writing.

You may reach the Office of the Ombudsman by:

Office of the Ombudsman
4110 Yonge Street, Suite 100
Toronto, Ontario
M2P 2B7
(416) 228-7828

If you remain dissatisfied with the resolution proposed and / or with the handling of your complaint itself, you may ask that a copy of the complaint file be forwarded to the Autorité des marchés financiers (AMF). We have also included their information below should you wish to contact them directly.

Autorité des marchés financiers
800 Rue du Square-Victoria
Montréal, QC
H4Z 1A1

Note that the AMF does not provide monetary compensation with respect to consumer claims.

AM Best