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Automobile Insurance - FAQ

Frequently Asked Questions

Applications

Payments

Roadside Assistance

Policies and Coverage

Applications

How do I obtain an auto policy?

Call 877-WAWANESA (929-2637), speak with a quote specialist to receive a quote and bind your policy over the telephone for same day coverage.

Walk in to our location at the following address:

Wawanesa General Insurance Company
9050 Friars Road, Suite 101
San Diego, CA 92108
Monday through Friday 7:30 AM-4:30 PM

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How do I calculate the downpayment on my automobile insurance application?

For 6 Month Policy:

  1. Select a payment plan. Our payment options include Full Pay, Two Pay and Monthly Automated Recurring plans.

    If you wish to pay in full, the total policy premium is the amount you will pay.

    If you wish to pay in two installments, the first payment is 50% of the total policy premium. The second payment is the remaining 50% of the total premium plus a $5 installment fee, which is due 3 months from the policy effective date.

    If you wish to pay in monthly installments, this payment plan is available only as automated recurring. All payments are 16.66% of the total policy premium plus a $1 installment fee. The first payment and all subsequent payments are due on a selected billing date as per your request.

For 12 Month Policy:

  1. Select a payment plan. Our payment options include Full Pay, Three Pay, Nine Pay and Monthly Automated Recurring plans.

    If you wish to pay in full, the total policy premium is the amount you will pay.

    If you wish to pay in three installments, the first payment is 40% of the total policy premium, then 2 installments, plus a $5 installment fee.

    If you wish to pay in nine installments, the first payment is 20% of the total policy premium, then 8 installments, plus a $5 installment fee.

    If you wish to pay in monthly installments, this payment plan is available only as automated recurring. All payments are 8.33% of the total policy premium plus a $1 installment fee. The first payment and all subsequent payments are due on a selected billing date as per your request.


    In order for your application to be processed, your payment, in the amount of the total policy premium or the downpayment, must be made at the time of your application.

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If I apply for auto insurance, do I have coverage immediately?

In order to have coverage immediately:

  1. Please contact a Quote Specialist to complete an electronic application.
  2. The Quote Specialist will require your premium downpayment information if paying by debit card, credit card or a one time withdrawal. Please note: mailing your payment by check will defer a request for immediate coverage.
  3. Any current automobile liability insurance policy must be in force the day you apply for insurance.
  4. All drivers must be clear of driver’s license suspensions or revocations.
  5. All drivers must be clear of any convictions related to alcohol or drug offenses.

Otherwise, NO coverage will apply until such time as your application is approved by Wawanesa.

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Payments

Where do I mail my payment for my existing policy?

Please mail your check, payable to:
Wawanesa General Insurance Company
P.O. Box 85048
San Diego, CA
92186-5048

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Is there a grace period if my payment is late?

There is NO grace period. Payments must be U.S. postmarked or received in our office PRIOR to any expiration or cancellation date to avoid a lapse in coverage. No claims will be honored if a loss occurs during a lapse period.

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Can I designate an additional person to receive notice of cancellation for nonpayment?

Yes, as of January 1, 2016, you may designate one additional person to receive notice of cancellation of your policy for nonpayment of premium. This designated person will receive notice at least 10 days prior to the effective date of any cancellation of your policy for nonpayment of premium. You may designate, change, or delete this person at any time after January 1, 2016. Please note that this person will not have any rights under the policy except for the right to receive notice of lapse, termination, expiration, non-renewal or cancellation of your policy for nonpayment of premium.

To add, change, or delete an additional person to receive notice of cancellation for nonpayment, visit our Change Your Policy section, or email, fax, or mail our office with the following information:

  1. Your policy number
  2. Your full name
  3. The full name of the additional person you wish to designate
  4. The complete mailing address of the additional person you wish to designate
  5. Whether or not you authorize Wawanesa to discuss your policy's billing information with this designated additional person

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My policy was cancelled for non-payment. If I send a payment will my coverage be reinstated?

A policy cancelled for Non-Payment of Premium at Renewal or Mid-Term will be Reinstated without a lapse in coverage provided:

  • The provided payment is received and post marked within 25 days past the payment due date.
  • The payment is the full amount that is past due

A policy cancelled for Non-Payment of Premium at Renewal or Mid-Term that does not meet the above requirements for reinstatement may be considered for Rewriting of a policy subject to new policy terms and conditions.

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Is there a fee to cancel my policy?

A $50.00 cancellation fee will apply on any new policy that is cancelled within 60 days of the initial effective date.

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Roadside Assistance

Does Wawanesa offer Roadside Assistance?

Yes, as of January 1, 2012, Roadside Assistance is available for our policyholders.

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What are the benefits of Roadside Assistance?

Wawanesa offers two ways to use Roadside Assistance: Sign and Drive* and Outside Services. With the Sign and Drive Option you simply call the toll-free number and a service representative will dispatch a service provider to your location. The service will be performed and payment will be made directly to the service provider from Wawanesa. You will be asked to sign the receipt and you will be on your way. If the service does not exceed the $100 benefit limit, you will not incur any out-of-pocket expense. Lockout Service is available up to $100 per incident. The cost of keys is not included.

* Sign and Drive Option is not available in some U.S. Territories. For these instances, compensation will be in the form of a reimbursement.

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What if I use a tow provider of my choice?

You can also opt to use the Outside Service Option when using Roadside Assistance. When using a tow provider of your choice you will need to pay for your services out-of-pocket and submit the receipt to us for reimbursement. You will be reimbursed up to $50 per disablement using this option. Lockout Service is available up to $100 per incident. The cost of keys is not included.

For 6 Month Policy:
There is a limit of (1) reimbursement per disablement and a total of two (2) incidents per covered vehicle per policy period.

For 12 Month Policy:
There is a limit of (1) reimbursement per disablement and a total of four (4) incidents per covered vehicle per policy period.

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Where do I send my receipt for reimbursement?

You can submit your receipt along with your policy number to:

Wawanesa General Insurance Company
9050 Friars Road
San Diego, CA 92108
Attn: Claims
For questions regarding your reimbursement:
1-800-427-9669

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Policies and Coverage

What discounts are available on Wawanesa Automobile Insurance Policy?

We currently offer the following discounts:

  1. Good Driver Discount
  2. Mature Driver Improvement Course Discount
  3. Multi-Car Discount
  4. Driver Training Discount
  5. Loyalty Discount

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Does Wawanesa offer Rental Expense coverage?

Yes, effective October 1998, this coverage became available on all vehicles insured for either Comprehensive or Collision coverage by Wawanesa.

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Am I covered if I drive in Mexico?

There is NO coverage provided by your Wawanesa Automobile Insurance Policy.

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If I am involved in an accident, will my premium increase?

If you are found to be 51% or more responsible for the accident and there is more than $1000 in total resulting damages you are considered at-fault in the accident and your premium will increase at your next policy renewal.

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How long does an at-fault accident surcharge remain on my policy?

An at-fault accident remains on your policy for three consecutive policy terms, commencing the first renewal after the accident.

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How long do traffic convictions affect the rating of my policy?

A traffic conviction remains on your policy for three consecutive policy terms, commencing the first renewal after the conviction date.

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A rock hit my windshield. If I put in a claim will my policy premium go up?

No, there is no increase in premiums charged due to any Comprehensive coverage related claims.

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Does my policy cover me if I rent a car?

If you rent a private passenger car, light van or pick-up, in Canada, the U.S. or its possessions or territories, your Wawanesa Automobile Policy will provide coverage.

If the vehicle is rented, because an automobile covered by your Wawanesa Policy is disabled or being serviced, the coverage we provide for the rental vehicle will be identical to the policy coverage applying on the vehicle which is disabled or being serviced.

If the vehicle is rented for any reason other than due to disablement or servicing of a covered vehicle, it will have the broadest coverage we now provide for any vehicle shown on your policy declaration page.

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To find out more, request an online 

Auto Quote

Or call 1-877-WAWANESA (929-2637) to speak with a Quote Specialist.
  
Get an Auto Quote

Good drivers deserve great insurance rates.

Start an Auto Quote

Or call to speak with a Wawanesa Quote Specialist: 1-877-WAWANESA (929-2637)

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