4.10 PRINCIPLE 10: CHALLENGING COMPLIANCE
A Customer shall be able to challenge compliance with the above principles with the person who is accountable within Wawanesa.
4.10.1
The individual accountable for Wawanesa's compliance is discussed in 4.1.1.
4.10.2
Wawanesa shall put procedures in place to receive and respond to complaints or inquiries about its policies and practices relating to the handling of personal information. The complaint process should be easily accessible and simple to use.
4.10.3
Wawanesa shall inform Customers who make inquiries or lodge complaints of the existence of relevant complaint mechanisms. A range of these mechanisms may exist. For example, some regulatory bodies accept complaints about the personal information handling practices of the companies they regulate.
4.10.4
Wawanesa shall investigate all complaints, unless on the face thereof they are frivolous or vexatious. If a complaint is found to be justified through either the internal or external complaint review process, Wawanesa shall take appropriate measures, including amending its policies and practices if necessary.
4.10.5
Customers who are dissatisfied with the manner in which their complaints have been handled may contact the appropriate public official designated in relevant provincial legislation, or if none, Privacy Commissioner of Canada.
