Payment Information - FAQ

General Payment Information

Q. If I have questions about my account, whom do I contact?
A. If you have questions about your account please contact your Insurance Broker.

Q. Where can I find my policy number?
A. You can find your policy number on your policy Declaration page and your Billing Stub. Please visit the View/Pay My Account Help page for further assistance.

Q. How do I check the amount due and the due date of my next payment?
A. The amount due and due date of your next payment can be found on your policy Declaration or Billing Stub. You can also view the amount due and due date of your next payment on the View/Pay My Account page.

Q. How do I check my current account balance?
A. Your current account balance can be found on your policy Declaration or Billing Stub. You can also view your current account balance on the View/Pay My Account page.

Q. How soon will my telephone, online banking or credit card payment be reflected on my Wawanesa account?
A. Your telephone or online payment will be reflected on your Wawanesa account within 3-5 business days. If your payment is not reflected on your account after 5 business days, contact your Insurance Broker.

Q. How do I know that my personal information is protected?
A. The protection of your personal information is important to us. For additional information refer to our Personal Information Protection Policy.

Q. How do I know that my credit card information is secure?
A. Much like your personal information, we take the protection of your credit card information very seriously. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access.

For added protection, we have also enabled Verified by Visa and MasterCard SecureCode. This will allow you to confirm your identity prior to making payment. If your credit card issuing bank participates, you will be redirected to the Visa/MasterCard website. If you are already registered, you will be asked to enter your password/security code. If you are not registered, you will be asked for information which completes the registration process. 

Online Payments

Q. What should I do if I'm unable to view my account information through the View/Pay My Account page?
A. If you are unable to view your account information through the View/Pay My Account page, please contact your Insurance Broker for assistance.

Q. Can I pay more than one Wawanesa policy online by credit card?
A. Yes. However, you must make a separate online credit card payment for each Wawanesa policy.

Q. Will I receive a payment receipt or confirmation after I make an online credit card payment?
A. Yes. Once the online credit card payment is approved, a payment confirmation will be displayed. Please print the "Transaction Approved" web page and save it for your records. You may also request an email receipt.

Q. Can I change my payment plan online?
A. Please contact your Insurance Broker to make changes to your payment plan.

Q. Can I pay my life insurance premium online by credit card?
A. This is not possible at this time. Your life insurance account information is not available through this website.

Q. What happens to credit card information that is provided online?
A. The security of your credit card information is important to us. Wawanesa does not collect or retain the credit card information you enter online. We have partnered with Moneris Solutions, a service that specializes in secure online payments.

Q. Who is Moneris Solutions?
A. Moneris Solutions is one of North America's largest processors of debit and credit card transactions.

Refunds

Q. I'm expecting a refund. Has my refund been mailed, and when?
A. Refund information is currently not available on our website. Please contact your Insurance Broker for assistance.

Q. If my account has a credit balance, can this be refunded to my credit card using the online credit card payment service?
A. This method is not currently available, however a refund cheque will be mailed to you within 20 business days. If you have not received a refund, please contact your Insurance Broker.

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