1-888-933-WAWA (9292)

Payment Information - FAQ

General Payment Information Questions and Answers

Wawanesa Online Credit Card Payment Questions and Answers

Technical Questions and Answers

General Payment Information Questions and Answers

Q. If I have questions about my account, whom do I contact?
A. If you have questions about your account please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292).

Q. Where can I find my policy number?
A. You can find your policy number on your policy Declaration page and your Billing Stub. To see examples of each, please click here.

Q. What payment plans can I choose from to pay my insurance premiums?
A. You can pay your insurance premiums using our MAC Plan (pre-authorized monthly automatic withdrawals) or by installments using our Full Pay, Two Pay, Three Pay or Five Pay Plans. For more information, please select Payment Plans.

Q. What payment methods can I choose to pay my insurance premiums?
A. You can pay your insurance premiums using the following payment methods:

  • Pre-authorized monthly automatic withdrawals (The MAC Plan)
  • Telephone and online banking installments through your financial institution
  • Online credit card installments through the Wawanesa website
  • Credit card installments over the telephone by contacting us at 1-888-933-WAWA (9292)
  • Installments by mail (Cheque)
  • Installments by debit card, credit card, cheque or money order at a service office near you

For more information, please select Payment Methods.

Q. What is the MAC Plan?
A. The MAC Plan provides pre-authorized monthly automatic withdrawals from your financial institution (bank, credit union, etc.). To enroll in the MAC plan, please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292).

Q. How can I benefit from paying my insurance premiums using the MAC Plan?
A. You can enjoy the following benefits by using the MAC Plan:

  • Pay your insurance premiums in one single monthly withdrawal (i.e. multiple Wawanesa policies can be paid in a single withdrawal)
  • Ensures continuous insurance coverage - no more worries about missed payments
  • Helps with budgeting by allowing you to select your own monthly withdrawal date
  • Saves postage and time
  • Nominal service charge of 3% annually

Q. How do I pay my insurance premiums using the MAC Plan?
A.Please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA (9292)

Q. Can I pay more than one Wawanesa policy using the MAC Plan?
A. Yes. For your convenience, one monthly automatic withdrawal can be setup to make a single payment for all of your home, auto, business, or farm insurance policy premiums. Please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292) for assistance.

Q. How do I pay my insurance premiums by installment through my financial institution?
A. Your financial institution (bank, credit union, etc.) will request you to set up a Billing Profile. You must have a Billing Profile set up with your financial institution for each Wawanesa policy. Please contact your financial institution directly to have this arranged.

Using your financial institution's telephone or online banking service, select "Wawanesa Insurance" as the company name if you wish to pay for your home, auto, business, or farm insurance. Do NOT select "Wawanesa Life" unless you are intending to pay a life insurance premium.

You will be asked to enter your Wawanesa account number. Enter your seven-digit policy number, which can be found on your Billing Stub. For example, if your policy number is ANC 0000000 00, please only enter the first seven digits - 0000000. You should ignore the alpha-characters "ANC" and the last two digits "00".

You must make a separate payment for each Wawanesa policy.

Q. How can I benefit from paying my insurance premiums through my financial institution?
A. You can pay your insurance premiums when it's convenient for you. You may also save on postage, bank fees and avoid potential NSF charges.

Q. Can I pay more than one Wawanesa policy by installment through my financial institution?
A. Yes. However, you must make a separate online banking or telephone banking installment payment for each Wawanesa policy.

Q. How soon will my telephone or online banking payment be reflected on my Wawanesa account?
A. Your telephone or online payment will be reflected on your Wawanesa account within 3-5 business days. If your payment is not reflected on your account after 5 business days, please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA (9292).

Q. How do I check my current account balance?
A. Your current account balance can be found on your policy Declaration or Billing Stub. You can also view your current account balance on this website by selecting View/Pay My Account.

Q. How do I check the amount due and the due date of my next payment?
A. The amount due and due date of your next payment can be found on your policy Declaration or Billing Stub. You can also view the amount due and due date of your next payment on this website by selecting View/Pay My Account.

Q. What is the fee for a payment returned due to insufficient funds?
A. There is a fee of $25.00 for payments by cheque and MAC installments that are returned due to insufficient funds.

Q. I'm expecting a refund. Has my refund been mailed, and when?
A. That information is currently not available on the website. Please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA (9292) for assistance.

Q. How do I know that my personal information is protected?
A. The protection of your personal information is important to us. You can obtain further information about Wawanesa Insurance's Personal Information Protection Policy from our principal office at 8585 Décaire, T.M.R. (Québec), H4P 2J4 or see our Account Inquiry Privacy Notice.

Q. How do I know that my credit card information is secure?
A. Much like your personal information, we take the protection of your credit card information very seriously. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access.

For added protection, we have also enabled Verified by Visa and MasterCard SecureCode. This will allow you to confirm your identity prior to making payment. If your credit card issuing bank participates, you will be redirected to the Visa/MasterCard website. If you are already registered, you will be asked to enter your password/security code. If you are not registered, you will be asked for information which completes the registration process. 

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Wawanesa Online Credit Card Payment Questions and Answers

Q. Is my account information available online?
A. Yes. For your convenience, you can view your current account information and make a credit card payment by selecting View/Pay My Account.

Q. How do I check my current account balance?
A. You can view your current account balance online by selecting View/Pay My Account.

Q. How do I check the amount due and the due date of my next payment?
A. You can view the amount due and due date of your next payment online by selecting View/Pay My Account.

Q. What should I do if I'm unable to view my account information?
A. If the system is unable to present your account information, please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292) for assistance.

Q. How can I benefit from making an online credit card payment?
A. In a few easy steps you can make an online credit card payment when it's convenient for you. You may save on postage, bank fees and avoid potential NSF charges.

Q. Which credit cards can I use to make an online credit card payment?
A. We accept Visa, MasterCard and American Express credit card payments.

Q. How do I pay my insurance premiums online by credit card?
A. Paying your insurance premium online by credit card is easy. Select View/Pay My Account and follow the instructions provided.

Q. Why am I being asked to provide the card security code on my credit card when making a credit card payment online?
A. This is a security feature that provides increased protection against credit card fraud for both the customer and the merchant. This 3 or 4 digit code is often requested by merchants when a credit card payment is being made over the telephone, Internet, and by fax or mail when the credit card is not present. Card security codes are one way of making sure the purchaser has the credit card in their possession.

Q. What happens to my credit card information that is provided online?
A. The security of your credit card information is important to us. Wawanesa does not collect or retain the credit card information you enter online. We have partnered with a third party that specializes in secure online payments.

Q. Can I pay more than one Wawanesa policy online by credit card?
A. Yes. However, you must make a separate online credit card payment for each Wawanesa policy.

Q. How soon will my online credit card payment be reflected on my Wawanesa account?
A. Your online credit card payment will be reflected on your Wawanesa account within 3-5 business days. If your payment is not reflected on your account after 5 business days, please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292).

Q. Will I get a payment receipt or confirmation after I make an online credit card payment?
A. Yes. Once the online credit card payment is approved, a payment confirmation will be displayed. Please print this "Transaction Approved" web page and save it for your records.

Q. Can I get an email receipt when I make an online credit card payment?
A. Yes. For your convenience, you may request an email receipt. When prompted, please provide an email address to send the email receipt to.

Q. If my account has a credit balance can I get the credit balance refunded to my credit card using the online credit card payment service?
A. At this time it is not possible. A refund cheque will be mailed to the policyholder within 20 business days. If you have not received your refund please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292).

Q. Can I change my payment plan online?
A. Please contact one of our insurance agents at a service office near you or at 1-888-933-WAWA(9292) to make changes to your payment plan.

Q. Can I pay my life insurance premium online by credit card?
A. At this time it is not possible. Your life insurance account information is not available through this website.

Q. Who is Moneris Solutions?
A. Moneris Solutions is one of North America's largest processors of debit and credit card transactions.

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Technical Questions and Answers

Q. How does Wawanesa protect my personal information online?
A. The protection of your personal information is important to us. We use several technological measures to protect your personal information from misuse and unauthorized access and keep your personal information secure while you are browsing our website. For additional information refer to our Account Inquiry Privacy Notice.

Q. How can I tell whether my Internet session is secure?
A. Indicators that your Internet session is secure include:

  1. Secure web pages use SSL and encryption and the web page addresses (URLs) begin with 'https://'. The 's' in 'https' indicates the web page is secure. Non-secure web pages begin with 'http'.
  2. Most Internet browsers will display an icon of a closed padlock Security Lock indicating the web page is secure. By clicking on the padlock you will be able to view the certificate information for the secure web page.

Q. Which Internet browsers are supported by Wawanesa?
A. Our web pages are designed for a minimum screen resolution of 1024x768 pixels with the most recent production version (excluding beta or test) of one of the following browsers:

Older browser versions and beta browser versions may result in lost functionality. If a site feature does not work as expected, download the latest version of your browser using the appropriate link above and try again. If you need any help in upgrading your browser, please contact your Internet Service Provider.

In addition, your browser must have Javascript (called Active Scripting in Internet Explorer) enabled and a standard 128-bit encryption security to access any password protected sections of this site and keep your information private.

To check the information about your current browser, please choose "Help" in the upper right menu of your browser and click "About".

Q. If I am traveling, can I make an online credit card payment from a location outside the country or an overseas location?
A. You may, however there is no guarantee what level of encryption will be supported by the Internet browser you are using. For example, an Internet café in Europe might not be able to support the level of encryption necessary to protect your personal information. Also, if you have a slow Internet connection web pages may not display properly.

Therefore, we recommend that you make other arrangements to pay your account including telephone and online banking installments through your financial institution if you will be travelling for a long period of time.

Q. What can I do to help secure my personal information while browsing the Internet?
A. You can protect your personal information by keeping your home computer secure.

  • Use Windows XP, Windows Vista or a MAC
  • Keep your system current with all updates i.e. Windows Updates
  • Use an Internet firewall to protect your computer
  • Use brand name anti-virus and anti-spyware software and keep it current
  • Run an anti-virus "Deep Scan" every second month
  • Use strong online passwords and change them at least once per year
  • When finished, log off and close your Internet browser
  • Clear your Internet browser's cache and temporary Internet files often

Q. What are cookies and how are they used?
A. Cookies are small files stored within your Internet browser that are used to help improve your browsing experience. Often your saved preferences, like language selection, are stored in cookies. You are welcome to delete your browser cookies after you close your sessions and clear your Internet browsers cache and temporary Internet files.

Q. Does this website contain links to third party websites?
A. For your convenience, this website may contain links to third party websites. Although we carefully select the web links we place on our websites, the content, products and information contained on third party websites are not owned or controlled by The Wawanesa Mutual Insurance Company. We recommend that you review the third party's privacy policy to learn how they collect, use, and protect your personal information.

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